The integration of generative models into customer service is revolutionizing how businesses interact with users. These AI-driven models have proven effective in automating responses, enhancing efficiency, and reducing costs. However, successfully implementing these models requires constant optimization, evaluation, and customization…
Can you imagine responding to your customers’ inquiries in less than 5 minutes, recovering abandoned carts, and sustainably increasing your sales? That’s exactly what Vainsa, the renowned Peruvian brand of faucets and sanitary products, achieved by integrating FlexiChat into its…
Currently, conversational marketing is one of the most effective strategies for connecting with customers directly, quickly, and in a personalized way. Companies worldwide, especially in Brazil, are adopting channels like WhatsApp to improve communication with their consumers. Below, we’ll explore…
In the competitive business world, adapting to change is essential for survival and growth. This is something Grupo Crossland, a company with over 60 years in the market and a diverse portfolio of businesses, has learned firsthand. From representing brands…
The growth dilemma Hiring more agents is a common solution, but it’s neither scalable nor economical. This is where the concept of the intelligent virtual agent comes in, an evolution that harnesses the power of generative artificial intelligence to overcome…
Tendencias hoy Before E-Commerce, Now Conversational Commerce Antes Comércio Eletrônico, Hoje Comércio Conversacional Antes Comercio Electrónico, Hoy Comercio Conversacional Conversion Summit 2024: Innovación, Automatización y Estrategias de Venta We all remember what happened in 2020. The world stopped, store doors…
Excessive reliance on platforms like Facebook and Instagram for promotion and marketing can have serious repercussions for a business in the event of an unexpected outage. Here are some disadvantages a business can face due to an outage on these…
Wondering how you can effectively boost your company’s sales? In this blog, we’ll walk you through the steps to put together a solid sales plan that will help you achieve your business goals and boost your business growth. First, what…
How many people in your circle use WhatsApp on a daily basis? In the digital age, instant messaging platforms like WhatsApp have become crucial tools not only in our daily lives but also in the professional realm, serving as powerful…
Since the pandemic, customer communication has changed significantly. And in the segment of medium-sized companies, 80% of their interactions are already digital, said the start-up born in Silicon Valley and headquartered in Lima, FlexiChat. The CEO and founder of FlexiChat,…