- Interact with us on our websites or through other channels (for example, communicating with us via whatsapps, Instagram, Facebook, etc.)
- Use our products and services (includes Flexi Chat and Flexi Number subscription service)
Flexi customers may collect and manage Personal Data when they use our products and services, or what we may call the Subscription Service”Subscription Service” is defined in the terms and conditions and refers to all of our applications, tools and platforms based on the web to which you have subscribed pursuant to an Order Form (Stripe Gateway) accessible via https://flexi.cx and https://flexinumber.com/ any auxiliary products and services, including hosting of websites, which we provide to you. When you use the Subscription Service, Flexi processes Personal Data as a processor at the direction of our customers. Our customers, as data controllers, are responsible for complying with any regulations or laws that require them to provide notice, disclosure, or obtain consent before collecting Personal Data from their customers through the Subscription Service.
- Free of charge your rights of access, rectification or deletion, limitation of treatment, opposition, portability, or withdraw your consent, directing your request in writing to our postal address: 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States or by sending an email to email@example.com/ firstname.lastname@example.org
The personal data processed will be stored on secure servers. Intergroup Digital Inc. will not have access to said information beyond what is necessary to ensure the execution of the services and the rest of the purposes detailed herein, as well as to ensure the integrity, confidentiality and availability of the data stored.
Only natural persons over 18 years with full legal capacity to act, acting in their own name or in the name and representation of legal persons, as well as those minors duly authorized by their parents, may register in Flexi. Flexi reserves the right to check its subscribers at any time, being able to proceed with their withdrawal if it is confirmed that they are minors.
Table of Contents
1. Information we collect and manage
a. Information you give to Flexi
When you visit our websites We collect Personal Data from you when you submit web forms or interact with our websites, for example by signing up for Flexi Chat, Flexi Number, registering for a webinar or requesting customer support. We may ask you for your email address, first and last name, job title, and other similar business information. You can explore some of our websites without providing any personal data about yourself.
Account and user information
We collect personal data when you open a Flexi account, create or change your user information, set preferences, or provide other information related to accessing or using our subscription service.
You may also provide payment information, such as bank account or credit card numbers, when you purchase products or services. We use third-party payment service providers to manage the secure processing of payments. We work with the Stripe payment platform, with our verified and 100% secure account. In case of a change, it will be communicated through our digital communication media.
b. Information we process on behalf of our clients
Our product, or subscription service, allows our customers to create and share marketing, sales, and customer service content. When the customer uses our products, personal data may be collected, such as first and last name, email address, home address and telephone number, in addition to other information. The information that our customers submit to or collect through our products is called “customer data.”
We do not control the content of our customers’ web pages or the types of personal data they may want to collect or manage through the subscription service. We store our customers’ information on the servers of our service providers, but we treat it following the instructions our customers give us and in accordance with our terms and conditions, which prohibit us from using it except as necessary to provide and improve the service. subscription and in accordance with what is established by law.
Our customers are responsible for correcting, deleting, or updating the information they process through the subscription service, as well as for complying with any regulations or laws that require notice, disclosure, or obtaining consent before transferring personal data to Flexi for processing purposes.
c. Information we collect and process when you use the subscription service
We collect usage data when you or users of your Flexi account interact with the subscription service. Usage Data includes metrics and information about how you use and interact with the Subscription Service.
When you access or use the subscription service from our mobile applications, we automatically collect data from your device, such as model and version, identifiers, or operating system.
Third party integrations
You can connect third-party integrations with your Flexi account that may require certain permissions to access data or send information to that Flexi account.
It is your responsibility to review any third-party integrations that you authorize. We may collect information about the types of integrations you use with your Flexi account. The permissions you grant to those third parties will give them access to your data, which could include permissions to view, store, and modify your Flexi account data, among other things. We are not responsible for the practices of third-party integrations, so please carefully review the permissions you give to those apps.
2. How we will treat personal data
a. To communicate with you about the product and services
We use the information you provide in your Flexi account when you sign up for the subscription service to contact you through transactional emails or via Whatsapp about billing, account management and other administrative matters. We may also send notifications related to our terms and conditions of service and other legal agreements, and we may contact you in the event of security incidents, either by email or by sending a message to your personal number.
Finally, we use your information to provide support, for example, to solve technical problems and to analyze problems and interruptions in service.
b. To provide the subscription service
We use your account information and customer data to provide you with our products and services. For example, we use the email address you provide when you sign up to create your account, and your payment information allows us to charge for the subscription service. We also use this information to authenticate login and to provide customer support.
c. To develop and improve our products and services
We collect usage data about how you or your users interact with our products and services. We use this data to develop and improve our products and services. For example, usage data allows us to evaluate product usage and trends to determine what new features or integrations might be of interest to our users.
d. To protect users and Flexi products
We use your account information to investigate and prevent security incidents. We may also use this information to comply with legal requirements. Your data allows us to verify user accounts and new subscriptions, as well as detect and prevent misuse. We use log files to provide general statistics about your use of our websites, including how you use our sites and the country from which you log in, for analytics, compliance and export control purposes, as well as to improve the browsing experience.
e. To market and promote the subscription service
We use the information you provide to Flexi to market and promote our products, services, and other offerings. For example, we use your information, such as your email address or home address, to send you Flexi information or content that we think you might be interested in, as well as marketing communications related to our business. You can request to stop receiving this promotional content by writing to email@example.com. If you unsubscribe from our marketing lists, we may still send administrative information and contact you to respond to your requests.
In addition, we may contact you by telephone to inform you of other Flexi products or services that may be of interest to you.
3. How we share personal data
a. Service providers
We may share personal data with supplier service providers who help us with our websites, products and services. In all cases where we share your information in this way, we will explicitly require such suppliers providers to acknowledge and abide by our privacy and data protection policies and standards.
b. Mandatory disclosure
We reserve the right to use or disclose your personal information if required to do so by law or if we reasonably believe that using or disclosing this information is necessary to protect our rights, your safety, or the safety of others, investigate fraud or comply with a law, court order or legal process. If you use the subscription service, customer data is considered sensitive information.
4. Explotation of image rights
To carry out informative, commercial and promotional campaigns, we may process the image of our users who participate in our events or activities related to the Subscription and/or Services offered through the Platform for its reproduction, distribution, dissemination and public dissemination. on our social networks and/or websites owned by us.
The legal basis for the treatment of the image will be the consent granted when accepting the terms and conditions of the Subscription. Notwithstanding this, at any time, the assignor has the right to revoke his consent.
5. Cookies and similar technologies
When you visit our websites, open a Flexi account, attend one of our virtual events, or request more information, we automatically collect information using tracking technologies, such as cookies and tracking pixels.
6. Your privacy rights and choices
a. Requests related to personal data
Your rights to data protection are the following:
- Access, correction or deletion. You can request access to your personal information and its correction, update or deletion.
- Objection. You can oppose the processing of your personal data, ask us to restrict its processing or request its portability.
Withdrawal of consent. If you have given your consent to collect and process your personal information, you can withdraw it at any time. Your withdrawal of consent will not affect the lawfulness of any processing we carried out before you withdrew your consent, nor will it affect any processing of personal data that we carry out on a legal basis other than consent.
Claim. You have the right to lodge complaints with a data protection authority regarding our collection and use of your personal information.
We do not sell personal information.
To exercise any of these rights:
In any circumstances with Flexi, including our websites, products, and services, send an email firstname.lastname@example.org
- For questions regarding all Intergroup Digita Inc. trademarks write to us by mail at 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States, to the attention of the Data Protection and Privacy Officer.
For questions related to all Intergroup Digital Inc brands, write to us by postal mail at 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States, for the attention of the Data Protection and Privacy Officer.
Please note that to protect your personal information, we may verify your identity using an appropriate method based on the type of request you make. Depending on where you live, you may have the ability to empower an authorized agent to submit applications on your behalf. We will ask these people to confirm their identity and authority, under applicable laws. There will be no type of discrimination in the exercise of the rights indicated above.
We will respond to your request to modify, correct, or delete data within a reasonable time and notify you of the actions we have taken. In some circumstances, there may be limitations on your rights, p. For example, if fulfilling your request would impair the rights of other people, our ability to provide a service you requested, or our ability to comply with our legal obligations and enforce our rights.
If you are a customer, prospect, or otherwise have a relationship with a Flexi customer who uses our subscription service and you want them to give you access to, correct, modify, or delete your information, you must contact that person directly Flexi acts as processor of data processing for its clients and will collaborate with them to meet these requests when appropriate.
b. Unsubscribe from our communications
You can unsubscribe from our marketing communications through one of the following methods:
- By clicking the unsubscribe link at the bottom of our emails.
7. Data protection delegates
– For questions related to Intergroup Digital Inc, write to us at email@example.com / firstname.lastname@example.org
You can also contact us by mail for questions regarding all Flexi brands at: 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States.
8. Other important privacy information
a. We do not sell personal data
We will never sell your personal data to a third party.
b. Information about minors
The Websites, products and services are not directed at or designed for use by children under the age of 16, and we do not knowingly or intentionally collect information from children under the age of 16. If you believe that we have collected personal data about someone under the age of 16, please contact email@example.com so that we can delete that information.