At Intergroup Digital and our affiliates, we are committed to protecting your privacy. This Privacy Policy applies to the information and personal data collected by Flexi when you interact with our websites, products, and services, and any other site or service linked to this Privacy Policy. This includes when you:
- Interact with us on our websites or through other channels (for example, communicating with us via WhatsApp, Instagram, Facebook, etc.)
- Use our products and services (including the FlexiChat subscription service and Flexi Number service)
This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also outlines your choices and rights regarding your Personal Data, including your rights to access and correct your Personal Data. For the purposes of this Privacy Policy, “Personal Data” means any information related to an identified or identifiable individual. If you do not agree with this Privacy Policy, you should not use our websites, products, and services, or any other site or service linked to this Privacy Policy.
Flexi customers may collect and manage Personal Data when using our products and services, which we may refer to as the “Subscription Service.” “Subscription Service” is defined in the terms and conditions and refers to all our web-based applications, tools, and platforms to which you have subscribed under an Order Form (Stripe Gateway) accessible through https://flexi.cx and https://flexinumber.com/, any auxiliary product and service, including web hosting, that we provide to you. When you use the Subscription Service, Flexi processes Personal Data as a processor under the direction of our clients. Our clients, as data controllers, are responsible for complying with any regulation or law that requires notification, disclosure, or obtaining consent before collecting their customers’ Personal Data through the Subscription Service.
We update this Privacy Policy from time to time, and we encourage you to review it periodically. We will post any changes to the Privacy Policy on this page.
If you have any questions about this Privacy Policy or wish to exercise the privacy rights and options we offer, please contact us as follows:
- To exercise your rights of access, rectification, or deletion, restriction of processing, objection, portability, or withdrawal of consent, send your written request to our postal address: 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States or email us at support@flexi.cx / legal@flexi.cx
The personal data processed will be stored on secure servers. Intergroup Digital Inc. will not have access to this information beyond what is necessary to ensure the performance of services and other purposes detailed here, as well as ensuring the integrity, confidentiality, and availability of the stored data.
In Flexi, only individuals over 18 years old with full legal capacity to act, acting in their own name or on behalf of legal entities, as well as minors whose parents have duly authorized them, may register. Flexi reserves the right to verify any of its subscribers at any time and may proceed with their deactivation if it is confirmed that they are minors.
1. Information We Collect and Manage
a. Information You Provide to Flexi
When you interact with us through our websites or any site or service linked to this Privacy Policy (Support channels: FB, INSTAGRAM, ETC., or FLEXI NUMBER) or use the Subscription Service, we may collect Personal Data and other information from you.
When you visit our websites, we collect Personal Data from you when you submit web forms or interact with our websites, such as when you subscribe to FlexiChat, FlexiNumber, sign up for a webinar, or request customer support. We may ask for your email address, first and last name, job title, and other similar business information. You can explore some of our websites without providing any personal data about yourself.
Account and User Information
We collect Personal Data when you open a Flexi account, create or modify your user information, set preferences, or provide other related information to access or use our subscription service.
Payment Information
We collect payment and billing information when you sign up for paid products or services. For example, we may ask you for a billing address or contact for your Flexi account. If you provide us with this information, we will use it solely as authorized by you under this Privacy Policy.
You may also provide payment data, such as bank account numbers or credit card details, when purchasing products or services. We use third-party payment service providers to manage secure payment processing. We work with the Stripe payment platform, with our verified and 100% secure account. Any changes will be communicated through our digital communication channels.
b. Information We Process on Behalf of Our Clients
Our product, or Subscription Service, allows our clients to create and share marketing, sales, and customer service content. When the client uses our products, personal data such as first and last name, email address, home address, and phone number may be collected, along with other information. The information our clients submit or collect through our products is referred to as “customer data.”
We do not control the content of our clients’ websites or the types of personal data they may wish to collect or manage through the subscription service. We store our clients’ information on the servers of our service providers but process it following the instructions our clients provide, in accordance with our terms and conditions, which prohibit us from using it except when necessary to provide and improve the subscription service and in compliance with legal requirements. Our clients are responsible for correcting, deleting, or updating the information they process through the subscription service, as well as for complying with regulations or laws that require notification, reporting, or obtaining consent before transferring personal data to Flexi for processing purposes.
c. Information We Collect and Process When You Use the Subscription Service
Usage Data
We collect usage data when you or others using your Flexi account interact with the subscription service. Usage data includes metrics and information on how you use and interact with the subscription service.
Mobile Apps
When you access or use the subscription service from our mobile apps, we automatically collect data from your device, such as model and version, identifiers, or operating system.
Third-party Integrations
You may connect third-party integrations with your Flexi account that may require certain permissions to access data or send information to that Flexi account.
It is your responsibility to review the third-party integrations you authorize. We may collect information about the types of integrations you use in your Flexi account. The permissions you grant to those third parties will allow them access to your data, which may include permissions to view, store, and modify data from your Flexi account, among other actions. We are not responsible for the practices of third-party integrations, so please review carefully the permissions you grant to those applications.
2. How We Handle Personal Data
a. To Communicate With You About the Product and Services
We use the information you provide in your Flexi account when you register for the subscription service to contact you via transactional emails or WhatsApp about billing issues, account management, and other administrative matters. We may also send notifications related to our terms and conditions of service and other legal agreements, and we may contact you if security incidents occur, either by email or by sending a message to your personal number.
Finally, we use your information to provide assistance, for example, to resolve technical issues and analyze problems and service disruptions.
b. To Provide the Subscription Service
We use your account information and customer data to provide our products and services. For example, we use the email address you provide when registering to create your account, and your payment information allows us to charge for the subscription service. We also use this information to authenticate login and provide customer support.
c. To Develop and Improve Our Products and Services
We collect usage data on how you or your users interact with our products and services. We use this data to develop and improve our products and services. For example, usage data allows us to evaluate product trends and usage to determine what new features or integrations may interest our users.
d. To Protect Users and Flexi Products
We use your account information to investigate and prevent security incidents. We may also use this information to comply with legal requirements. Your data allows us to verify user accounts and new subscriptions, as well as detect and prevent misuse. We use log files to provide general statistics on your use of our websites, including how you use our sites and the country from which you log in, for analytical purposes, compliance, and export control, as well as to improve your browsing experience.
e. To Market and Promote the Subscription Service
We use the information you provide to Flexi to market and promote our products, services, and other offers. For example, we use your information, such as your email address or home address, to send you information or content from Flexi that we think may interest you, as well as marketing communications related to our company. You may request to stop receiving this promotional content by writing to support@flexi.cx. If you unsubscribe from our marketing lists, we may still send you administrative information and contact you to respond to your requests.
Additionally, we may contact you by phone to inform you of other products or services from Flexi that may interest you.
3. How We Share Personal Data
a. Service Providers
We may share personal data with external service providers who help us with our websites, products, and services. In all cases where we share your information this way, we will explicitly require these external providers to acknowledge and comply with our privacy and data protection policies and standards.
b. Mandatory Disclosure
We reserve the right to use or disclose your personal information if required by law or if we believe, in good faith, that using or disclosing this information is necessary to protect our rights, your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the subscription service, customer data is considered confidential information.
4. Image Rights Management
For the purpose of carrying out informational, commercial, and promotional campaigns, we may process the image of our users who participate in our events or activities related to the Subscription and/or Services offered through the Platform for reproduction, distribution, disclosure, and public dissemination on our social media and/or websites.
The legal basis for processing the image will be the consent granted by accepting the terms and conditions of the Subscription. Nevertheless, at all times, the individual has the right to revoke their consent.
5. Cookies and Similar Technologies
a. Cookies
When you visit our websites, open a Flexi account, attend one of our virtual events, or request more information, we automatically collect information using tracking technologies, such as cookies and tracking pixels.
Flexi uses cookies or similar technologies to analyze trends, manage the website, track visitors’ activities on the websites, and collect demographic information about our user base in general.
b. Advertising
We collaborate with external advertising networks to display ads on our website or manage our ads on other sites. Our associated advertising network uses cookies and web beacons to collect information about your activities on this and other websites in order to display personalized ads based on your interests.
6. Your Privacy Rights and Options
a. Requests Related to Personal Data
Your data protection rights are as follows:
- Access, correction, or deletion. You can request access to your personal information and its correction, update, or deletion.
- Objection. You can object to the processing of your personal data, ask us to restrict its processing, or request its portability.
- Withdrawal of consent. If you have given consent to collect and process your personal information, you can withdraw it at any time. Withdrawing your consent will not affect the legality of any processing we carried out before you withdrew it, nor will it affect the processing of your personal data based on legal bases other than consent.
- Complaint. You have the right to file complaints with a data protection authority regarding the collection and use of your personal information.
We do not sell personal information.
To exercise any of these rights:
- For Flexi, including our websites, products, and services, send an email to legal@flexi.cx
- For issues related to all Intergroup Digital Inc brands, send us mail to 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States, to the attention of the data protection and privacy officer.
Please note that, to protect your personal information, we may verify your identity using an appropriate method based on the type of request you make. Depending on where you reside, you may be able to authorize an agent to submit requests on your behalf. We will ask these individuals to confirm their identity and authority under applicable laws. There will be no discrimination in the exercise of the aforementioned rights.
We will respond to your request for modification, correction, or deletion of data within a reasonable time and notify you of the actions we have taken. In some circumstances, there may be limitations on your rights; for example, if fulfilling your request would undermine the rights of others, our ability to provide the service you requested, or our ability to comply with our legal obligations and enforce our rights.
If you are a customer, prospect, or have another type of relationship with a Flexi customer using our subscription service and want them to provide you with access to your information, correct, modify, or delete it, you must contact that person directly. Flexi acts as a data processor for its customers and will cooperate with them to address these requests when appropriate.
b. Unsubscribe from our communications
You can unsubscribe from our marketing communications through one of the following methods:
- By clicking on the unsubscribe link included at the end of our emails.
7. Data protection officers
If you have questions about this privacy policy or our privacy protection practices, or if you have any disability and need to consult this material in another format, do the following:
– For matters related to Intergroup Digital Inc, send us an email to support@flexi.cx / legal@flexi.cx
You can also contact us by mail for matters related to all Flexi brands, sending to: 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States.
8. Other important privacy information
a. We do not sell personal data
We will never sell your personal data to a third party.
b. Information about minors
Websites, products, and services are not intended or designed for use by individuals under the age of 16, and we do not knowingly or intentionally collect information about individuals under the age of 16. If you believe we have collected personal data about someone under the age of 16, please contact legal@flexi.cx so we can delete this information.