Please carefully read the following Customer Terms and Conditions (hereinafter referred to as “Terms”) before acquiring any of the subscription options offered by Flexi (“Flexi Services”). By finalizing the purchase, the buyer acknowledges having read and fully understood the Terms outlined here.
These Terms also apply to any multimedia content, service, or link to it, or any other material made available through the Flexi Service (hereinafter referred to as “Content”).
The use of Flexi Services may be subject to additional terms and conditions if Intergroup Digital Inc includes them here with proper reference.
If you wish to read the Terms in more detail, you may print them on paper or save the document in electronic format.
If you do not agree to be bound by the Terms described here, we ask that you do not proceed with the acquisition of the Flexi Subscription.
If you have any questions about the subscription options for Flexi services, please contact Flexi at support@flexi.cx
Definitions
Website: All pages, content, and materials stored and viewable under the domain www.flexi.cx
The term Website refers to the visible part during navigation (public section).
Online or Service Platform: A private website where Buyers can access all Flexi Services related to the Subscription type they have purchased. The Online Platform includes any private zone or navigation area of the Online Platform (visible only to Buyers). Buyers access their space through an email and password after completing the registration process.
User: A person who accesses and navigates the Website and/or Online Platform but does not yet have a registered account on the Online Platform.
Buyer: A natural or legal person who acquires the Subscription available on the Online Platform and thus has a registered account.
Consumer: Buyers acting for purposes unrelated to their commercial, business, trade, or professional activity.
Partners: Companies working with Flexi that have an agreement for collaboration.
Community: All messaging channels available to connect different members of the ecosystem to build strategic quality relationships.
Content: Any multimedia content, service, or link to it, or other material made available through the Flexi Services.
Subscription: The different categories of the product(s) offered by Flexi through its Online Platform, aimed at helping users with customer service (SaaS) through our multichannel tool. Going forward, regardless of the existence of different subscription types with their respective payment methods, we will refer to them in the singular as the Subscription.
Services: The set of services provided by Flexi, regardless of the Online Platform through which the service is delivered.
Terms and Conditions or “Terms”: A set of general conditions and basic clauses contained in this document, regulating the rights and obligations arising from the Buyer’s access, navigation, and use of the Online Platform in relation to the Subscription offered by Flexi.
General Information
The holder of the Subscription and all services contained within it, offered on the Online Platform, is Intergroup Digital Inc (hereinafter “Flexi”), with a tax address at: 2035 Sunset Lake Road, Suite B-2, Delaware, Newark 19702, United States. The Buyer wishing to contact Flexi may use the postal address provided above or, if preferred, may contact via email at support@flexi.cx. Additionally, it is informed that Flexi is the company owner of the Website www.flexi.cx, as well as the domains https://multiagente.flexinumber.com/
The non-exercise or non-enforcement by Flexi of any right or provision contained in these Terms will not constitute a waiver of the same, unless expressly acknowledged and agreed upon in writing with the Buyer.
FLEXI provides on the Online Platform: (i) information to Users to provide useful information about the Subscription and the Services it includes, to facilitate the acquisition of the same.
By the nature of the Services, Flexi reserves the right to alter the Content of the Services. Also, Flexi reserves the right to modify the present Terms and Conditions in a non-substantial way without prior notice.
Flexi may periodically make modifications or adaptations to these Terms to adjust the business model to market trends and needs.
In case of making substantial changes to these Terms, we will notify you via email, providing the Buyer with sufficient alternatives to ensure balance between the parties.
Nevertheless, we recommend reviewing these Terms periodically, as the revised versions will be binding. As a Buyer, you understand and agree that your continued access or use of the Services after the effective date of the modifications indicates your acceptance of the changes. The date of the last revision will be indicated at the top of this page.
The provisions of these Terms will prevail unless a specific agreement or conditions override any or all clauses described here.
OBJECT AND SCOPE
The acquisition of the Flexi Subscription must be made according to the instructions mentioned in these Terms, as well as any other specific provisions indicated on-screen during navigation or otherwise; so the Buyer declares to be aware of and accept these steps as necessary to access the information about the Subscription offered on the Online Platform, and, if applicable, proceed with its acquisition.
- Distance contracting
The Subscription contract will be concluded remotely, with evidence of the offer and acceptance, and thus the perfection of the contract through any durable medium allowing the Buyer to store information, so it can be retrieved easily over a period of time suitable for the purposes for which the information is intended, and allowing for the unchanged reproduction of the stored information.
- Availability
The Subscription may be purchased as long as it is available. All deliveries of keys or Subscription materials are subject to confirmation of the payment operation and technical availability.
SUBSCRIPTION ACQUISITION PROCEDURES
- Requirements for contracting
Access and navigation on the Online Platform imply express acceptance and knowledge of the legal notices, terms, and conditions of use contained therein without reservation. The Buyer declares and acknowledges:
o Having read, understood, and fully comprehended the terms of use of these Terms of Use, Privacy Policies, and the Legal Notice.
o Being a person with sufficient capacity to contract. Participation is open to individuals over 18 years of age. The Buyer is solely responsible for the truthfulness and accuracy of the provided data.
o To assume all the obligations outlined here.
- Prices and offers
The Subscription offered on the Online Platform will include details of all the Services included and the price for acquiring them. The price displayed on-screen will be in UNITED STATES DOLLARS or the local currency of each country and will include applicable direct taxes unless stated otherwise. This price will be the one in effect when the Buyer makes the purchase. If a typographical error occurs in any of the displayed prices and a User or Buyer has made a purchase decision based on this inaccuracy, Flexi will communicate the error, and the Buyer will have the right to cancel the purchase at no cost to them.
In the event that Flexi runs promotional campaigns that may include discounts on the Subscription price, such as through coupons or discounts or demo versions, these will be clearly indicated through various means, or a coupon code or other method may be entered during payment. It should be noted that offers are time-limited and have different characteristics at each moment.
Flexi may modify the price of the paid Subscription, including periodic subscription fees, for periods not yet paid and will notify the email address associated with the Online Platform subscription of any price changes in advance. Price changes will take effect at the start of the next subscription period following the date of the price change. Under applicable law, if you continue to use the Flexi Service after the price change becomes effective, it will be understood that you have accepted the new price. If you do not agree with a price change, you may reject the change by unsubscribing from the paid Subscription before the price change takes effect.
Tax rates are based on applicable rates at the time of the monthly charge. These amounts may change over time depending on local tax requirements of your country, state, territory, or even city. Any change in the tax rate will be automatically applied based on the account information you provide.
- Purchase process
To acquire the Subscription on the Online Platform, the Buyer must have a device with internet access to register and complete the purchase process. The Buyer must select the desired Subscription method, click on the “Buy” button or similar expression, and complete the required information, after which the payment must be made. The Buyer should verify if the Subscription fits their needs by reading the Subscription description, its features, available payment options, and applicable prices and taxes.
For Subscription acquisition through the payment methods listed later, Flexi may request the following personal data from the User:
- Full Name
- Company Name (if applicable)
- Personal or business address (if a legal entity), detailing the following elements: country, region, locality, and province.
- Phone number
- Email address
- Coupon code (if applicable)
- Payment method
Flexi’s Privacy Policies will determine how personal data is processed both through the Website and the Online Platform. Any changes to registration data must be communicated to Flexi for authentication and validation.
The Subscription price will be paid via credit or debit card, in accordance with any other online payment methods enabled on the Online Platform.
To proceed with payment via credit or debit card, the amount and reference of the purchase will be displayed on-screen, and the Buyer will be asked to provide the information shown, which will include: a) Card number; b) Expiration date; c) CVV or CSC (card verification or security code consisting of three or four digits located on the back of the card). Flexi uses third-party payment platforms and/or tools to securely manage the transaction.
- Demo version
Flexi, as a result of the promotions that it may carry out temporarily and limited in time, may offer the possibility to try a demo version of the Online Platform once.
To do this, User registration is required, which is free. From that moment, the User becomes, for the purposes of the rights and responsibilities in these Terms, the Buyer of Flexi’s Services and may browse, access, and benefit from the services offered by the Online Platform for a period of 14 days from the access date.
Before the expiration of the above-mentioned period, Flexi will notify the Buyer via email, sent to the same email address the Buyer registered with, the remaining days during which the Buyer has access to the free version and that it is about to end. Once that time arrives, the demo version will be deactivated (with no further action required from the Buyer), and the recurring monthly paid Subscription will automatically be activated, making that amount due unless the Buyer has canceled the subscription in time and form, prior to the end date of the free version. For cancellation conditions, see the following section. This process occurs automatically because, before starting the trial period, the Buyer accepted and agreed to these Terms.
- Renewal and cancellation
The payment the Buyer makes to Flexi will automatically renew at the end of the applicable subscription period unless they cancel the paid Subscription before the current subscription period ends.
Cancellation of the Subscription. To proceed with the cancellation of the Subscription, the Buyer must contact the Customer Experience department via email from the same email address used for registration, at support@flexi.cx, and confirm the cancellation in writing with the word “CANCEL” in the subject line, three business days before the subscription renewal date.
The different scenarios under which Flexi considers that a full refund of the Subscription may proceed are as follows:
- Right of withdrawal. In contracts made remotely by a Buyer considered a Consumer, they have the right to withdraw from the contract within 14 calendar days from the signing, without providing a reason and at no cost. The right of withdrawal must be exercised correctly (i.e., within the time and form prescribed).
- Non-use of the platform. In cases where neither the Buyer nor anyone authorized by the Buyer to use their account has utilized any of the benefits associated with the Subscription during the Subscription period, Flexi will fully refund the subscription fee to the Buyer. However, Flexi will only refund the full amount for the first two months. If the Buyer continued to pay without using the Online Platform, the difference between the first two months and the month in which cancellation is notified will not be refundable in any case.
In other cases, the Buyer will not be entitled to a full refund of the Subscription.
Under no circumstances will the Buyer be entitled to a partial refund of the subscription fee because they have used and enjoyed some or all of the benefits associated with the Subscription that occurred during the period prior to cancellation.
If the Buyer subscribed through a third party, they may need to contact the third party to cancel their Subscription or to receive a refund according to the applicable policies.
Cancellation of the demo version. Regarding the cancellation of the demo version, once the period indicated in the “Demo Version” section has passed, it will be deactivated (with no further action required from the Buyer), and the recurring monthly paid Subscription will automatically be activated, making that amount due unless the Buyer has canceled it. The Buyer may cancel the free version in two ways, as detailed below:
- Similarly to canceling the Subscription, by notifying Flexi via email at support@flexi.cx, stating that they wish to cancel the Subscription three business days before the date on which it becomes due. The cancellation will occur as soon as possible.
Regardless of the method used to carry out the process, it will take effect the day after the last day of the ongoing period until the cancellation date.
The Subscription obtained through a promotional or gift code will not be refundable. Flexi will not provide refunds or credits for any partial subscription period.
- Payment methods
No other payment methods will be accepted other than those described below unless Flexi specifies otherwise to the Buyer via official communication:
Payment by card: Stripe
These are completely secure payment methods via a virtual POS (payment gateway), as the bank card data travels encrypted through a secure SSL certificate server, a global security standard that allows the transfer of encrypted data between the User’s browser and the Flexi web server. Additionally, payment service providers are PCI DSS certified for card payments and use the 3D-Secure program to authenticate buyers with higher security standards and prevent fraud. Credit card data is not stored in any database, but directly transferred to the Bank’s POS, so no third party will have access to this information. Flexi never receives the Users’ card data, only the payment confirmation.
SUBSCRIPTION FEATURES AND WARRANTY
- Features
– Service Platform
A SaaS platform designed to help businesses track their relationships with customers through their channels, with automations. Additionally, our platform offers other services to view marketing metrics, among other things.
– Implementation Program
After subscribing, you will have access to the implementation by the Flexi team, which will provide exclusively educational content related to the Services included in the Subscription.
Flexi will provide SaaS services with the utmost diligence, given the current available means and technologies. However, the Buyer must be aware that Flexi cannot fully guarantee the reliability, continuity, usefulness, accuracy, or truthfulness of all the information, Content, and materials made available through the Subscription and Online Platform.
Flexi will not be responsible for the truthfulness, completeness, or update of information published on the Website and/or Online Platform from external sources (e.g., external news, User opinions, Subscription considerations by third parties, etc.). Flexi will not be liable for any potential harm caused by using such information. Under no circumstances will these Contents, opinions, comments, and/or links be considered as recommendations, sponsorships, promotions, or advertisements by Flexi.
- Warranty and responsibility (for Consumers only)
Flexi will be liable to the Buyer, considered a Consumer, for any lack of conformity that exists at the time of delivery of the Content or Service, allowing them, by a simple statement, to demand that Flexi remedy the non-conformity, reduce the price, or resolve the contract.
FLEXI’S OBLIGATIONS
Flexi agrees to fulfill the following obligations:
- Provide the Buyer with access to the Service Platform, documentation, and features of the subscribed Service once the purchase is made, as well as other services included in the Subscription during its duration and validity.
- Send the Buyer, via the email address they provided during registration, a confirmation of the Subscription purchase, as well as a link with a copy of these Terms, which they accepted before proceeding with the purchase.
- Use reasonable attention and professionalism for the provision of services, delivery of materials, and provision of the Contents related to the Subscription.
BUYER’S RESPONSIBILITIES
The Buyer will be responsible for:
- Any actions that contravene these Terms, the law, morals, generally accepted customs, or public order.
- Any action they take differently from what Flexi designates in its instructions or guidelines regarding Flexi Services.
- The truthfulness, accuracy, validity, and timeliness of the data they provide in each form Flexi provides.
- Any damages caused by a third party if the Buyer lost, disclosed, neglected, or in any way allowed a third party to access their personal data required to access the Online Platform. The Buyer will also be responsible for the proper safeguarding of their passwords and credentials, which should not be shared with anyone at any time.
- Using the Service Platform in a way that could cause damage, interruptions, inefficiencies, or defects in its operation, or for transmitting, installing, or publishing any virus, malicious code, or other harmful programs or files.
- Breaking, or attempting to break, security or authentication measures on the Online Platform or any connected network, or the security or protection measures inherent in the Contents offered in the Subscription.
- Infringing intellectual or industrial property rights belonging to Flexi or third parties, such as distributing or exploiting in any way the Contents and materials made available on the Online Platform. The Buyer cannot reproduce, copy, distribute, make public, transform, or modify the Subscription’s Contents unless authorized by the owner of the corresponding rights or it is legally permitted.
- Sending or spreading obscene, offensive, vulgar materials, or content that induces criminal, defamatory, infamously, violent, or generally unlawful, immoral, or socially unacceptable actions.
- Threatening, stalking, harming, or harassing other people, or promoting intolerance or discrimination.
- Sending mass emails, surveys, or other forms of mass messaging, whether commercial or not.
In all cases referred to, for which the Buyer is responsible, no compensation will be due from Flexi for damages or losses, as permitted by the applicable law. On the contrary, the Buyer will be responsible for any damages or losses of any kind Flexi may suffer due to non-compliance with any of the obligations under these Terms.
In all cases beyond Flexi’s control and due diligence, no compensation will be due to the Buyer for damages or losses, as allowed by the applicable law. In any case, Flexi’s responsibility to the Buyer will be limited to the price of the Subscription Purchased.