About us

At FlexiChat, we’ve always believed in revolutionizing customer service, making it more human, efficient, and personalized. Now, with artificial intelligence, we’re taking that vision to the next level. With 20+ years of experience from Silicon Valley, we’re the preferred CRM in 10+ countries, helping over 450 businesses triple their WhatsApp sales. 🚀

Confidence and Flexibility

With a 4.7 out of 5 rating from over 500 reviews, our platform is known for its ability to adapt to each client’s needs. We offer assisted onboarding to ensure a smooth implementation, and we have 24/7 support to accompany you through every phase of the process.

Our flexibility and adaptability stand out by easily integrating with your existing tools, and allowing you to customize fields and reports according to your business goals. From sales to customer service, FlexiChat optimizes all areas of your company, providing advanced options such as customer segmentation and mass messaging via WhatsApp, allowing you to improve communication and maximize results.

Flexi | El CRM Nº1 en LATAM, potenciado con AI: gestiona, supervisa y automatiza en un solo lugar

Our founder

With more than 20 years of experience, Franklin Marcelo, CEO of Flexi, has founded 8 technology and telecommunications ventures. After living in the United States and Latin America, he identified the gap in customer service between both regions and dedicated himself to bridging it through technological solutions.

Under his leadership, Flexi has become a benchmark in the implementation of advanced customer service tools, applying an innovative methodology inspired by Stanford University. This methodology not only focuses on the development of subscription businesses, but also prioritizes personalization, efficiency, and optimization of customer service, allowing companies to improve their results and strengthen their relationship with their customers.

We think globally

We were born in the mecca of entrepreneurship and innovation, thinking of impacting 1,000 million people.

We share a growth mentality with all our partners, clients and collaborators.

All with the same purpose to improve customer service around the world.

Everything starts and ends with people!