RCS: The New Enriched Messaging Channel Inside Flexi
Images, videos, buttons and carousels directly in your customer's native SMS inbox — no extra apps needed, all from the conversational CRM you already use.
What is RCS
The new standard for business messaging, no extra apps needed
RCS (Rich Communication Services) is the evolution of SMS. It lets you send rich messages directly to your customer’s native phone inbox — with the same power as WhatsApp, but without requiring any app installation.
In Flexi, RCS is just another channel inside your conversational CRM — managed from the same dashboard you already use for WhatsApp, Instagram and Messenger.
💬 RCS Business — New Channel
Images, buttons, carousels — no additional app required for the user
📱 WhatsApp Business API
Bulk sends and automations — Active in Flexi
📸 Instagram DMs
Automated replies and conversation flows — Active in Flexi
💙 Messenger
AI Agents and intelligent flows — Active in Flexi
RCS Capabilities
Everything you need for richer conversations
RCS elevates the SMS channel into a multimedia experience — managed from the Flexi dashboard you already know.
Images, videos, GIFs and product carousels straight into the native SMS inbox — no app install required from the customer.
CTAs, quick replies and call buttons inside the chat, without leaving the phone’s native messaging app.
Your logo and name appear with official verification. Customers know it’s you — zero risk of impersonation.
Connect your Flexi workflows and AI agents to the RCS channel. 24/7 automated support using the same logic you already set up.
Delivery, open rates, clicks and conversions — all in the Flexi dashboard. Measure the real ROI of every RCS campaign in real time.
If the device does not support RCS, Flexi automatically resends as SMS. Full coverage guaranteed across your entire database.
Activation Process
Activate RCS in your Flexi account in 4 steps
From brand registration to your first message — we guide you through every step.
We verify and register your company profile — name, logo and official number — with the carriers.
Connect the RCS channel to your existing Flexi account. No migrations, no complex setup.
Use Flexi’s visual editor to build rich RCS messages — exactly as you do for WhatsApp.
Send your campaign and monitor open rates, clicks and conversions in real time from the Flexi dashboard.
Comparison
RCS vs other messaging channels in Flexi
| Feature | RCS + Flexi | WhatsApp + Flexi | Instagram + Flexi | |
|---|---|---|---|---|
| Additional app required | ✓ No | ✗ Yes | ✗ Yes | ✗ Yes |
| Images, video & carousels | ✓ | ✓ | ✓ | Limited |
| Interactive buttons | ✓ | ✓ | Limited | Limited |
| Native verified brand | ✓ Native | With approval | With approval | DMARC/BIMI |
| Estimated open rate | ~85% | ~70% | ~40% | ~22% |
| Managed from Flexi CRM | ✓ | ✓ | ✓ | ✗ |
More than 450 companies in 8 countries already convert more with Flexi
Add RCS to your Flexi CRM today
No platform change. No data migration. Just a new, more powerful channel inside the ecosystem you already have.